Call 650-912-1817 to describe the problem and confirm current availability.
Broken spring symptoms
Common signs include a sudden loud snap, a visible separation in a torsion spring, a door that rises only a short distance, or a door that feels unexpectedly heavy when disconnected from the opener.
Spring replacement and balancing
The spring system needs to match the door and be adjusted so the door is properly counterbalanced. The technician can inspect the existing setup and determine what needs to be replaced or corrected.
Safety while the door is down
Do not touch or loosen spring hardware, bottom brackets or cables. If the door is closed, leave it closed until the system can be inspected unless a trained professional advises otherwise.