Call 650-912-1817 to describe the problem and confirm current availability.
Signs of a spring problem
A visible gap in a torsion spring, a loud snap from the garage, a door that only lifts a few inches, or a door that suddenly feels much heavier can point to a spring or counterbalance problem.
Why spring work is different
Garage door springs operate under substantial tension. Spring adjustment and replacement are not good trial-and-error DIY tasks because uncontrolled movement can cause serious injury or property damage.
What to do next
Avoid repeatedly operating the opener on a door that appears to have a broken spring. Call and describe what you see so the service visit can be planned around the likely spring-system issue.