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Problem Guide

Garage Door Won’t Open

When a garage door will not open, the cause can range from a simple power or remote issue to a broken spring or mechanical bind. Start with the symptom, not a guess.

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Need service in San Mateo?
Call 650-912-1817 to describe the problem and confirm current availability.

First checks

Confirm the opener has power and try the wall control. Look for an obvious obstruction. If the opener runs but the door barely rises, stop cycling it and look for signs of a spring or door-balance problem.

If the door feels extremely heavy

A garage door that suddenly feels much heavier than usual may have lost spring assistance. Do not force it open or rely on the opener to lift a door the counterbalance system is no longer supporting.

When to call

Call when the door is trapped closed, moves crookedly, has a broken spring or cable, or the opener continues to struggle after basic safe checks.

Related garage door help

Talk through the garage door problem

Tell us what the door is doing and what happened before the issue started.

☎ 650-912-1817
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