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Track & Roller Problem

Garage Door Off Track

A door that has come off its track can become unstable quickly. Stop operating the opener and keep clear of the door until the cause can be inspected.

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Need service in San Mateo?
Call 650-912-1817 to describe the problem and confirm current availability.

What can cause an off-track door

A damaged cable, impact, worn roller, bent track, obstruction or uneven movement can all contribute to a door leaving its normal track path.

Do not force the door

Trying to pull, push or cycle an off-track door can twist sections, dislodge additional rollers, or place uneven loads on cables and spring hardware.

How the problem is approached

The technician can inspect rollers, tracks, cables, brackets and door alignment, then determine what needs repositioning, adjustment or replacement.

Related garage door help

Talk through the garage door problem

Tell us what the door is doing and what happened before the issue started.

☎ 650-912-1817
☎ Call 650-912-1817